REFUNDS~
We strive to provide an exceptional consumer experience. Satisfaction is our number one priority for you, and we are not happy until you are. With that being said, we do provide a refund or replacement of any damaged items. We ask that you please contact us by email at kheim@kheimistrii.com with transaction ID or order number, date of purchase, and name on the purchase, along with photos for Quality Control. This is for validation, aids in protection against fraud and for our records.
We do hope that you truly enjoy your purchase enough so that you do not have to return any products. However, should you not be satisfied with your purchase, we do accept returns for merchandise returned to us in its original, unused and UNOPENED packaging within 7 USPS working days after delivery to you. Please contact us immediately within 3 days of receipt of unsatisfactory purchase. Refunds cannot be issued for opened packaging, as the product has then been tampered with, and therefore the integrity of the product has been compromised. No exceptions will be taken into consideration. We will happily provide a replacement for the purchase.
i.) Shipping fees and charges on any returns are the sole responsibility of the customer. A 20% handling fee will apply for each product being returned, as we are responsible for processing fees on each order placed with us.
ii.) Request for order cancellations must be made within 24 hours of delivery receipt.
iii.) Absolutely no refunds for custom orders or special requests. No exceptions will be taken into consideration.
iv.) No refunds on cracked or damaged bath bombs, as they will still serve their purpose in the bath.
By placing an order, you are agreeing that you have not only read, but understand our policies. We truly appreciate your purchase and look forward to serving you again soon!!
